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Frequently Asked Questions

Check In/OUT

What time is check-in?

Standard check-in time is 3:00 pm.

What time is check-out?

Standard check-out time is 12:00 pm.

Is there an option for an early check-in?

You can contact the hotel for an early check-in, the option is based on availability.

Is there an option for a late check-out?

We can offer a complimentary late check-out of 2:00 pm based on availability.

Payment

When do I need to pay for the accommodation?

A method of payment must be provided upon check-in, any outstanding balance is made when you check-out.

Can I pay by credit or debit card?

Yes, we accept Visa, MasterCard, American Express, and any other major credit cards. Debit cards are accept and authorized for room, tax, and incidentals. Incidentals are released upon check-out but may take up to 5 to 7 business days for your bank to release the funds.

What is the minimum age required to check-in?

To check-in, the guest must be the age of 21 and provide valid identification.

Does O.Henry Hotel have Luggage Storage?

Yes, we are able to storage your luggage, complimentary, at any time.

Policies

What is the cancellation policy?

Non-prepaid bookings have the option to cancel by 6:00 pm the day prior to arrival. Cancellations or changes for Advanced Purchase bookings are not permitted due to a full, non-refundable deposit taken at the time of the booking.

IS O.Henry Hotel Pet Friendly?

While we know how fun traveling with your best friend is, we do not allows pet at O.Henry Hotel with the exception of service animals.

What is the smoking POLICY?

The O.Henry Hotel is smoke-free, we look to provide our guest with a smoke-free environment. We have a Cigar(ette) Preserve just 75 feet to your right as you exit the revolving door off the lobby.

Rooms

Does the O.Henry hotel have accessible rooms?

O.Henry Hotel offers 2 types accessible rooms. A queen room with shower/tub combo and a queen room with roll in shower. See our accessible rooms.  

Do O.Henry hotel rooms have bathtubs or walk-in showers?

In each room is a large soaking tub with a separate Terrazzo shower. The accessible rooms offer shower/tub combo or a roll-in shower. See all our our standard room types and accessible room.

How many floors does O.Henry hotel have?

The hotel has eight floors.

How many rooms does O.henry Hotel have?

The O.Henry Hotel has 130 rooms.

Transportation

How much is parking at the hotel?

Parking is complimentary.

Is transportation provided?

Scheduled Airport transportation is provided complimentary between 6 AM and 11 PM. There is a fee for any transportation in a 6 miles radius. (Please contact the hotel for additional details.)

Can I rent a car at the hotel or nearby?

Car rental is unavailable on at the hotel. There is a Hertz Car Rental located just five minutes from the hotel and the local airport, Piedmont Triad International, offers several car rental options. Learn more at https://flyfrompti.com/ground-transportation/.

Amenities

Is there complimentary Wi-Fi?

High-Speed Wi-Fi is complimentary. We also offer premium Wi-Fi available for a fee per day.

Is there an indoor/outdoor swimming pool?

O.Henry Hotel does have a seasonal outdoor swimming pool, open from 8 AM to 8 PM.

Are there restaurants at the hotel?

Our sister restaurant, Green Valley Green, is connected to the hotel. Enjoy fresh seasonal Old World European and Mediterranean flavors from the wood-fired rotisserie and grill. See the menu!

We also have two sister restaurants Print Works Bistro (French Bistro) and Lucky 32 Southern Kitchen (Upscale Southern), just 2 minutes away and we provide complimentary transportation and to the restaurants.

Where is the nearest gym to O.Henry Hotel located?

We do have a 24-hour a day Fitness Studio on property. The nearest gym, O2 Fitness, is located in the Friendly Shopping Center.

IS there dining and shopping in walking distance from O.Henry Hotel?

Yes, Friendly Shopping Center, open-air dining and shopping, is 0.5 miles away. We also offer transportation to and from, in our livery vehicles, for a small fee. Shops include local boutique, high end jewelry stores, and department stores such as Macy’s and Belk’s. Learn more about Friendly Shopping Center.

Are there any outdoor walking trails Near O.Henry Hotel?

There is a wonderful trail a short distance from the hotel. Most areas of the trail are in the Greenway. See the interactive trail map and learn more about local trails and gardens.

General

Does O.Henry hotel offer any Packages?

We offer a variety of romantic, experience and weekend packages at O.Henry Hotel. See all our packages.

Are there any current job openings at O.henry Hotel?

We are always look for energetic, friendly, focused folk to join our team.  See all our open positions at our hotels and restaurants.