Using CDC and American Hotel Association guidelines and QW’s on-staff sanitation and safety manager we’ve made several changes to our procedures and protocols. Our idea is… do everything we can imagine to keep you safe during this pandemic yet not lose the magic that is the O.Henry. See some recent press pieces about our safety protocols.
High Touch Points
We’re focusing extra care on areas in our common areas and in our guestrooms that are frequently touched by our guests. This includes regular cleaning and sanitizing of items such as door knobs and locks, light switches, telephones, TV remotes, microwave and mini-fridge handles, lamp knobs, curtain wands, faucets, hangers, window hardware, ice buckets, bedside clocks, audio system controls, and temperature control systems.
Every Guest, Every Time
All components of our luxurious Magi Bed are laundered fresh for each guest. Sheets, blankets, pillow covers, bed pads and coverlets are thoroughly cleaned after each departing guest.
Neat and Squeaky Clean
We’ve removed things such as magazines, guest directories and other printed materials. Advanced air systems circulate fresh outside air into all guestrooms and public spaces 24/7/365. All glassware, coffee makers, and service items have been thoroughly cleaned and disinfected with a food-grade sanitizer.
Our dining rooms have been reconfigured to comply with Phase II protocols. Those who elect to dine in their guest rooms will receive their meal securely wrapped and served with sanitized plates and service ware.
Your Safety and Ours
In the interest of everyone’s safety, all staff members undergo daily health screening and are required to wear facemasks and gloves when and where appropriate. Sanitizer stations can be found throughout the hotel along with floor decals to encourage appropriate social distancing. We’ll only service your room during your stay upon request, however, extra towels and such are always available should you need them.
For guests: North Carolina mandates masks to be worn when in public places, indoor or outdoor, where physical distancing of six (6) feet from other people who are not members of the same household or residence is not possible. Learn more about NC’s guidance on masks.
Press Pieces About Our Safety Protocols
Our safety and sanitation procedures are world-class… and you’ll still experience human warmth and architectural charm. Here are some news features highlighting our protocols.
- Fox8 Feature: O.Henry Hotel in Greensboro Readies to Reopen with New Safety Protocols
- Greensboro News & Record: Open Wide: Restaurants are Allowed to Welcome Patrons Inside, But Things Will Be Different
- WFMY News2: Greensboro Hotel and Restaurant Reopens
- BusinessNC Article: Dennis Quaintance Describes Restaurant, Hotel Rebirths
- Fox8 Interview with Neil McNeill & Dennis Quaintance
- Triad Business Journal: Prominent Triad Hospitality Company Will Reopen in Stages
Spectrum News: Boutique Hotels Opens with New Safety Measures